Legal Information

As a customer of GTA you agree to submit or supply a payment for the rendered services in advance, on the billing date set by GTA. By default these services will be billed on a recurring basis (if recurring payment option was chosen during registration or renewal of the appropriate hosting package, cloud and dedicated package or domain name package). You must notify GTA at least 7 days before the next automated renewal date if you wish to cancel the recurring payments without any further recurring charges (GTA shall not be held responsible for recurring automated payment if notified less than 7 days before the next subscription payment date, and this payment will not be refunded).

Cancellations and refunds:

GTA provide 15 day trial for new account registrations. Our regular customer’s account will be billed from purchase/upgrade/renewal date. However, we still have some policies.

Subscribers who cancel the accounts within 3 days after the initial registration date will receive a refund for the shared and reseller hosting only.
Payments for VPS Servers/Dedicated servers are non-refundable.
Payments for Domain Only accounts or domain registration are refundable only if we fail to register domain, renewe or transferre (in case of delayed registration, renewal or transfer).
Account renewals are refundable only if the renewal payment has been submitted in the last 33 days. GTA reserves the right to deduct the value of already used hosting account time (and/or included free domain renewal) from the final refund.
Domain privacy protection service is non-refundable.
If a free domain name is taken with web hosting, no refund will be given.
Pre-Order for any service is not refundable

Subscribers may cancel the account at any time. All subscribers who cancel the accounts 3 days after the initial payment are not subject to a refund and all such requests will be denied. Customers waive the right to demand for compensation on the grounds of customer dissatisfaction or bad service.

Subscribers who wish to cancel the account have to contact GTA via a support ticket. Such cancellation request will be revised by GTA staff members and then a final confirmation to cancel the account will be sent. Account cancellation will be processed only when the final confirmation from the subscriber will be sent (initial cancellation request will not be held as a final confirmation under any circumstance for security reasons).

If a confirmation to cancel the account is not sent by the subscriber, then the account cancellation will not be processed and the account will remain active. Any active subscriptions will be left intact.

After the account is canceled, no further billing on the account will be made. All files, settings and any other information related to the subscriber account will be removed from GTA servers.

GTA uses Payoneer, 2checkout processors, bank transfer, bkash and payment on billing counter at our office. Clients may submit a payment with a valid credit or debit card via 2checkout or payoneer payment request.

Fraudulent Payment Policy:

If a payment on a client account is marked as fraudulent (such payments are reversed on the payment gateway), then GTA reserves the full right to stop any service provided to the client (including other accounts and other payments submitted by the same client) until the issues with the payment are solved. If the client refuses to solve issues with the payment which is marked as fraudulent GTA reserves the full right to delete all accounts and stop payment subscriptions provided to the client without any refund for security reasons.

Late Payment Policy:

All accounts are billed according to the dates they were first activated on. Accounts which are not renewed 5 days after the renewal date will be disabled. If the account is not renewed in 30 day period after the renewal date set on the account, then it will be terminated and all files will be removed. Subscriber will receive notifications if there is any action to be taken on his respectable account.